Introduction
Solvex Damp Proofing Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when using our website or services.
Information We Collect
We may collect the following types of personal information:
- Contact details such as your name, email address, phone number, and postal address.
- Property details relevant to surveys or services requested.
- Information you provide when contacting us via forms, email, or phone.
- Any other information you choose to share with us voluntarily.
How We Use Your Information
We use your personal information to:
- Provide the services you request, including damp and timber surveys.
- Respond to your inquiries and communicate with you regarding appointments.
- Improve our services and website experience.
- Comply with legal obligations.
Sharing Your Information
We will never sell or rent your personal information. We may share your information with trusted third parties only as necessary to provide our services (for example, suppliers or contractors involved in carrying out surveys), or if required by law.
Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance your browsing experience. Cookies help us understand how visitors use our website and improve usability. You can manage or disable cookies through your browser settings, but some features may not function properly.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data, subject to legal obligations.
- Object to processing of your data for direct marketing purposes.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:
Email: info@solvexdampproofing.co.uk
Phone: 0151 662 1128
Address: 40 Rodney Street, Liverpool, L1 9AA
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Last updated: 16 November 2025